FAQ Category

FAQ

  • Q How can I choose a suitable cutting machine?

    A
    Please provide us some info, then we can recommend you the suitable machine:
    1)What materials are going to cut?
    2)What's the largest size of original materials?
    3)What's the thickness of materials?
  • Q Can you design a machine for me depending on my requirements?

    A Of course, we will discuss details with you and give you our professional suggestion for the machine ensure the machine could match all your requests with best cost performance.
  • Q What should I do if the machine has any problem in future?

    A We supply online technical support and door to door service. Anything confuse you, just contact us.
  • Q What's the warranty policy?

    A Standard warranty is 12 months upon delivery. Main parts are free of charge(except consumable parts) when problems happened because of quality problem during this period. Problems caused by wrong operate will also well-solved.
  • Q This is the first time I use this kind of machine, is it easy to operate?

    A We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can talk by phone, email or other contact ways.
  • Q If the machine has problem in my place, how could I do?

    A We could send free parts to you in warranty period if machines have any problem under "normal use".
  • Q What's the package?

    A
    Film packaging+wooden case. Fumigation-free plywood case is also available.

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