1. Customer demand consultation: Our company communicates with customers through telephone, email, online chat and other means to understand customer needs and budgets, and provide customers with professional product advice and solutions.

2. Quotation and quotation: According to the needs of customers, our company provides customers with detailed product quotation, including product price, freight, taxes and other costs.

3. Contract signing: After both parties reach an agreement, sign the sales contract to clarify the rights and obligations of both parties to ensure the smooth progress of the transaction.

4. Payment method and payment arrangement: Our company negotiates with customers to determine the payment method and payment period to ensure that customers can pay on time.

5. Production schedule notice: After customers place orders, our company will notify the production department in time to ensure product quality and delivery time.

6. Inspection and packaging of goods: Our company carries out strict quality inspection of products before delivery to ensure that product quality meets customer requirements. At the same time, the product is properly packaged to ensure that it will not be damaged during transportation.

7.7*24 hours rapid response
 

1. Logistics tracking: Our company will provide logistics information to customers after delivery, so that customers can understand the transportation of goods in real time.

2. Assist in customs declaration: Our company will assist customers to handle export customs declaration procedures according to the information provided by customers to ensure the smooth export of goods.

3. Provide after-sales service: After receiving customers' quality problems or use problems of products, our company will give timely responses and solutions to ensure that customers' rights and interests are protected.
 

1. Return and exchange processing: For the return and exchange requirements of customers, our company will deal with it in accordance with the contract to ensure that the rights and interests of customers are not lost.

2. Repair and maintenance: For products requiring repair or maintenance, our company will provide corresponding technical support and services to ensure the normal use of products.

3. Customer return visit: Our company will regularly return to customers to understand the use of products and customer satisfaction, timely find and solve problems to improve customer satisfaction.

4. Customer complaint handling: For customer complaints, our company will seriously deal with and give replies, actively improve the quality of products and services, and improve customer satisfaction.

  +86 13075360258
  +86 13075360258
  akj@cjcuttingmachine.com
  No.318 Danyou Rd., Jingshi West Rd., Huaiyin district, Jinan city, Shandong province, China